Windows cannot access mycloudex2ultra. It is connected direct to router via ether net.
Windows cannot access mycloudex2ultra My Cloud EX. Western Digital Support cannot help with third-party software or hardware. 2. I set up 2 shares and mapped them as drives on both the Windows 10 and Windows 7 ma Jun 10, 2018 · Leaving it blank is not accepted by Windows 10 and the connection fails. *END Indexing allows thumbnail creation and remote access to default and user created Shares. 34 PM 1761×1022 39. i know I’m typing it in correctly and have never had any issues before. 6: 1787: December 1, 2024 Aug 20, 2018 · Answer ID 31128: My Cloud & My Cloud Home: Share Access Failure Message No Permissions To Use Network Resource on Windows SMB 2. In the last few days, we are having issues connecting to the drive. Jan 1, 2018 · When I double click on the MYCLOUDEX2ULTRA folder inside windows network folder, I get this Security windows asking for user name and password. Feb 25, 2025 · My company has been using a MyCloudEX2Ultra on our network for several years as our main internal storage access with no issues. Type group policy in the search box and select it. Ask Question Asked 7 years ago. To other I’ve access denied. My Cloud is not accessible after: Replacing the router. Windows Network Discovery must be turned on. Double click Network. The solution involves changing the SMB protocol from SMB2 to SMB1 or SMB3 in the MyCloudEX2 settings. Scroll to the bottom and click on Uninstall updates. Same question. This can be a big problem for users who frequently need to access network storage, so in today’s guide, we’re going to show you how to permanently fix this problem. My dad recently bought a Western Digital MyCloud. Mar 21, 2021 · The computer is running Windows 10 Pro and it appears to be some sort of security setting that is not allowing access to WDMYCLOUD. You need to access the device and see the DHCP table. You might not have permission to use this network resource. Otherwise, there might e a problem with yournetwork. Aug 22, 2018 · And the device, MYCLOUDEX2ULTRA, is there, as Storage and as Computer. The problem has become so severe that some… Mar 17, 2021 · I cannot access any shared folders on my WD MYCLOUDEX2ULTRA from PCs running Windows 10. 117 to 5. Press Windows + I to open Settings, select Windows Update from the navigation pane, and click on Update history. I recently purchased a new desktop running Windows 10 and also have two laptops running Windows 10/ I have a MyBookLive NAS already set up on our network. Changing ISP. Apr 2, 2024 · A user reports a problem with accessing an EX2 ULTRA NAS device from Windows 11 23H2, and gets suggestions from other users and a WD support link. What doesn’t work. Connecting it to a different network. Viewed 1k times Aug 20, 2018 · Description. It is also… Dec 21, 2018 · Enter a username and password of the user with access to the share. 0/CIFS File Sharing Support. Enable Guest access. So then the WD Ultra got a firmware update today from 5. It is set to a static drive so I am trying to access it through its IP address. 8: 23328: March 8, 2025 Dec 20, 2020 · I used to be able to access Dashboard fine but now I see Solid Blue (top) and Solid Red LEDs (bottom) on the NAS box. Access R/W to all Folders. The My Cloud and computer must be set to DHCP. Disable SMB Apr 17, 2021 · As the title says, I can’t access my MyCloudEX2Ultra from the Western Digital application. I get a permissions error, no chance to enter the credentials. Feb 16, 2020 · I have a home network with 5 computers on it, I just got the My Cloud EX2 Ultra and I can access it on 2 of the 5 computers. It displays the message "Windows cannot access \\MYCLOUDEX2ULTRA. I have access to it through a mobile device and web browser but it has disappeared from the LAN network. I can see the media server on windows explorer and access the media from my computer and my TV. I can access with no issues via the Web GUI, and via FTP in FileZilla too. there for i cannot move files between computers. Same symptoms as in Dante’s post. The device is alive on the network. Step 3: Choose Windows Credentials and then click Add a Windows credential. 117). fr Mar 27, 2021 · Tour Start here for a quick overview of the site Help Center Detailed answers to any questions you might have Feb 26, 2025 · Press Windows + R keys to access the Run terminal. Aug 20, 2018 · Files and Folders Access Denied, Cannot be Changed or Deleted from a My Cloud OS 5 on Windows (Permission from Unix User\root Required) How to Access WD My Cloud Using SSH (Secure Shell) Steps to Turn On SSH (Secure Shell) on a My Cloud ; Linux and Unix Support for Western Digital Retail Products Jan 6, 2019 · Cannot Connect WD MyCloud EX2 Ultra to OS5 Cloud Access Account. 0, 3. ) I reinstalled applications (WD access) on my computer (windows 10). Windows 11 23H2 unable to access EX2 ULTRA with win explorer - My Cloud EX Series - WD Community, samba win️ - concerts-rap. 0. This can happen when a Static IP has been assigned to the My Cloud. Click OK to proceed further. Left it overnight while it was indexing. Before the reinstall I could access the MyCloud device with no issues but now when I try to access the public folder I keep getting the following Windows cannot access \\(name of clouddrive) Check the spelling of the name. x. what the heck? here is a picture of the situtation. I can access the NAS via the dashboard May 14, 2023 · How do I map a folder on my new Mycloud EX2 Ultra NAS to my Windows 11 PRO PC? Cannot map My Cloud EX2 Ultra as network drive on Windows 10, but only on Windows May 13, 2020 · Up until recently I had two Plex servers running, one on my Windows laptop and the other on a WD MyCloudEx2Ultra. Press Enter. 3. Modified 7 years ago. 6: 1803: December 1, 2024 Can't access MyCloud on my local network. Jun 7, 2020 · This SOUNDS like the EX2 is operating on a different network from your PC’s - - - a DHCP issue. PCs are able to see it on the network, and even click through subfolders but eventually Windows Explorer will hang and Oct 10, 2024 · When i am trying to access mycloudex2ultra , i get error message"Windows cannot access \MYCLOUDEX2ULTRA" i tried all available troubleshooting steps from internet but Sep 13, 2022 · I have had this NAS device running for about 3 years now as a backup device for a Windows laptop. None of my players can see the WD anymore. I’ve also used Putty to login via SSH and … Oct 11, 2021 · Users report issues with accessing WD My Cloud devices on Windows 11, such as error messages, missing folders, or slow speeds. To try to identify and resolve network problems, click . I can access the File systems drive from the Windows laptop and read/write works perfectly fine. Same question (1) Fix Western Digital My Cloud access issues on Windows 11 with this guide. . Remove power from the network router. Upgrade Windows 8 to a Microsoft supported operating system. However, this did not help, I still do not have access to the disk from a desktop computer. I can connect with my Android phone so my device is working, This has been circulated for a few months on the Microsoft techcommunity, try #6 Disable the SMB client signing requirement. In the Username field enter the username that you use to access My Cloud. My Cloud OS 5. We recently changed from Windows Server 2012R2 to Server 2022. Jul 20, 2021 · Received my new NAS drive yesterday (EX2 Ultra 4TB) and have been in the process of setting things up. I can also access the cloud control panel in the browser via a local IP address. Here’s how to do that in Windows 10: Step 1: Press Windows + S, input control panel and click the best match search result to open it. Check the box next to Remember Credentials. PS: Another possible suggested fix, even though it references slow SMB speed, is mentioned in the following link: Hi. Except for one user (myself), all others cannot access their shares anymore. 168. My Cloud OS 3. If I click on the MYCLOUDEX2ULTRA Iicon in Windows Explorer, I’m asked for my credentials. I want to stress that this only started today. Only Web access of Dashboard is the problem. Dec 20, 2018 · i cannot access my EX2 ultra. I managed to get access working on the ones that couldn’t access it by reducing the SMB version on the NAS to 1. Solution Possible related Windows 11 24H2 Security Changes Jan 28, 2023 · to My Cloud EX2 Ultra I can access my files. Step 2: Navigate to User Account > Credential Manager. I have a problem since reinstalling windows. x) Oct 7, 2018 · Hi, My Cloud EX2 Ultra has disappeared from the list of network devices. Sep 9, 2016 · A user reports a problem with accessing MyCloudEX2 drive in Win10 File Explorer and gets a solution from a WD representative. Jan 3, 2025 · A user reports a problem with accessing a WD MyCloudEX2Ultra device on the network from a new Windows 11 computer. ) I can access only to some random of this. All three Windows 10 laptops will not locate the new EX2 NAS but do locate the existing MyBookLive. I CAN access the files if I log into the cloud in the browser, and I can also access files through the MyCloud app on my Samsung S24 Ultra. WD My Cloud is said to be fine in Windows 7 and Windows 8, but after upgrading to Windows 10, an increasing number of users report that they find Windows 10 doesn’t recognize WD My Cloud or WD My Cloud Windows Explorer cannot access. On entering them I get the message “the username or password is incorrect”. This mornign i try to login in over my network and neither my user or the admin user will work, both come up saying ‘Incorrect credentials’. Spent the last couple of days trying different solutions. I went to the Device Manager… Selected the “Container” option under view… Found the MyCloudEX2Ultra driver. The old 2012 R2 server still can connect without any issue, while we can’t connect from Server 2022. It is turned on by default on all shares. Cannot access my Cannot Access Western Digital My Cloud In Windows 11 / 10 Jun 14, 2023 · Reset network access priority. Sep 9, 2016 · Windows cannot access \\MYCLOUDEX2ULTRA Did some research and have tried several things so far: - Configured router to reserve IP address for MyCloud drive. For the last 2 days, it worked fine. It shows up as being connected on my Router and I can see the IP address but can’t access it. An independent advisor suggests some possible solutions, such as changing DNS server, resetting network, and checking network profile type. Aug 1, 2019 · So, after ticking the SMB box, I am now able to ‘see’ the MYCLOUDEX2ULTRA drive through Windows Explorer. View the Use of Third-Party Software or Websites disclaimer. Feb 27, 2019 · Press the Windows key. SMB signing in SMB3 is turned on by default in Windows 11 24H2. ; Type gpedit. Oct 31, 2020 · I updated to OS5 last night and went through the update process, setting passwords, local users and cloud access and it seemed to be working fine. When done, restart both computers and then try to access the shares on the Network computer and if the problem persists, continue to the next method. Stating to drive me slightly nuts. It worked fine. I can access MyCloud OS5 from Mobile and Laptop. Method 3. I can’t access my files/folders on the Mycloud EX2 Ultra through windows explorer. Guest access in SMB2 is turned off by default in Windows 10 Update version 1709 and higher. I have a laptop which is WiFi enabled and this has no issue. Aug 20, 2018 · allow computers, Internet gateways, Wi-Fi access points, mobile devices and My Cloud Home to find each other on the network. I recently purchased a new WD MyCloud EX2 Ultra NAS. Type Run. I have done the internet protocol check, I have check the sharing, I can see it under storage but it coming up with Windows cannot access drive. Maybe there is a security option somewhere, that prevent connections to public, unsecured network drives? In the past with previous Windows versions (Windows 7, Windows 10 before some updates), it worked correctly and connecting to the NAS worked fine. The network address is invalid may be seen. May 6, 2020 · Can you access the admin UI using the browser? Can you see your NAS as a storage device when you click on Network in Windows Explorer? If yes to all 3 questions and you cannot access it through “\\MYCLOUDEX2ULTRA” or “\\<IP_ADDRESS>” you might have the same issue as I experienced. when i try to map the drives to my hard drive i cannot find them when i hit the browse button? how do i get access to my drives? Oct 29, 2024 · Changes to SMB security in Windows 11 24H2 release preview may prevent access to third party NAS appliances or other devices. I thought it may have something to do with a recent Windows update so I uninstalled the recent updates Mar 6, 2025 · The Problem: WD My Cloud Windows 10 Cannot Access. Aug 20, 2018 · Access Shares On Windows; Access Shares On macOS; Access Using Storage Icon; Access Dashboard In Web Browser; My Cloud Not Detected; Warranty Replacement and Data Recovery; IMPORTANT: An ethernet cross-over cable is not needed. I have mapped the drive to no avail and some Jan 25, 2015 · One of my biggest issue with all of my Windows 10 9926 installs is that I cannot access my WD MyCloud Mirror NAS. SMB signing in SMB3 is turned on by default in Windows Sep 29, 2019 · Hello, I am having difficulty accessing my clou file server. Jan 12, 2022 · All worked well from a mutli-user windows 11 machine and android devices. What can I do ? Thanks Aug 20, 2018 · Enter the Username (default = admin) and Password (No password by default). If you try above solutions, but still cannot access WD My Cloud on a network, try to reset network security settings. Step 1. 0, and Guest Policies. ftp access from windows machine ( haven’t tried PI) can get to all folders and files. IMPORTANT: Ensure the computer is not on a VPN or a different VLAN, network or subnet. Does anyone have any suggestions? Jun 23, 2023 · If none steps helped, you need to uninstall the recent updates or clean install Windows to resolve the issue. Not on Windows 10,11 or android. linux mount command fails Apr 9, 2023 · Answer ID 31128: Steps to Resolve Share Access Failure Message No Permissions To Use Network Resource on Windows On My Cloud and My Cloud Home SMB 2. However, I can access it from the appropriate IP in my browser, and from my file explorer. Jul 13, 2019 · Hello. When I double click computer, I still, cannot get in, I get the dialog, shown. Super stuck now and looking for some help/advice. Oct 11, 2021 · If you are having issues or problems with Windows (particularly Windows 24H2) suddenly being unable to access a NAS (usually using SMB/Samba) after a recent Windows update, then see if the following suggested fixes works. See possible solutions, videos, and links to WD support articles. I right clicked to update. Map Network Drive on Windows 8 Mar 21, 2021 · The computer is running Windows 10 Pro and it appears to be some sort of security setting that is not allowing access to WDMYCLOUD. x) Page 2 SMB2 and Guest Access Guest access in SMB2 has been disabled by default in Windows 10 Fall Creators Update version 1709 and higher. Windows 10 disables "insecure" Mar 2, 2018 · Windows 10 cannot access WD EX2 Ultra Share, probably caused by windows update. What is happening is as follows: When logging in via windows desktop application, I can log in, locate the device but clicking on the device to access it th… Dec 21, 2018 · Enter a username and password of the user with access to the share. Since I added a password to admin, I cannot access my EX2 Ultra with Chrome or Edge. Mar 2, 2016 · I am having trouble getting Windows 10 to discover my EX2 also. Any advice? Apr 24, 2015 · to disable the sleeping mode go to Dashboard> Settings> Drive sleep - slide to off. Anyone else Aug 20, 2018 · Enable Guest Access on Windows 10 and 11 Pro IMPORTANT: Enabling insecure guest logons reduces the security of Windows clients. I am unable to use Windows Explorer, but the MyCloud storage holds my Archives of 3 years work as well as backups of current works and I cannot access them. 18. Out of the box some of the PCs could access the shares on NAS and some couldn’t. I don’t even think there has been a Windows update Aug 20, 2018 · allow computers, Internet gateways, Wi-Fi access points, mobile devices and My Cloud Home to find each other on the network. Jul 6, 2023 · To resolve the problem, you can add your account to the list of credentials. It said I already had the latest. -At one undefine time the folders folder1, 3 and 4 have access denied I remove the permissions to this folders and Feb 20, 2025 · web access to all config. Here are an example taken from WD community. Change the Startup Type of the Required Network Services to Automatic. msc. May 27, 2021 · Description. Oct 22, 2024 · After updating to 24H2 my laptops cannot connect to my WD MyCloud Home. Not going to list all the steps that I have already attempted but below are a few:Windows 11 ProWas Microsoft Account, With Western Digital product support, you can find an order status, register a product, check warranty status, and check on returns & replacements on your storage device. 117…(and one yesterday from a previous one to 5. I’m suppose to change a settings after adding a password to admin? Jun 30, 2018 · This is what my network looks like in Windows Explorer: As you can see, the My Cloud is recognized as a storage device connected to the network, but I can’t map it as a network drive. I can find the device in my network file but when I am clicking on it its always taking me to the device Feb 14, 2025 · Windows cannot access \\WDMYCLOUD. Guest logons do not support standard security features such as signing, encryption and are vulnerable to man-in-the-middle attacks that can expose sensitive data on the network. Uninstall recent updates 1. woldsweather February 2, Windows cannot access \\WDMYCLOUD. Windows cannot access … When I click the storage, the browser opens, and I can access the device, no problem, with login and password, but I cannot open in my Explorer. Click OK. 04. This happens when Windows Settings or Resources may not be running or needs to be changed. I noticed my NAS shows up under the network but when I try to open it, windows says “Windows cannot access \mycloudex2ultra Check the spelling of the name, otherwise there might be a problem with your network”. In the Internet address field enter the name of your My Cloud device . In that time, nothing about my computer or the My Cloud has changed. 0. My Cloud is not a viable solution because I need to download the files one by one and I’m a photographer so I need hundreds of Go and do not have the space nor the time to wait for the files to be downloaded. Then type “optionalfeatures” and hit Enter to access the Windows Features. Go down through the optional features list and tick SMB 1. Feb 8, 2017 · Hallo, I’ve a problemi with a My Cloud Ex2 Ultra that have this problem: If I want to access to some shared Folders (folder1, folder2, folder3, ecc. 4: 1967: October 6, 2021 Home ; Feb 26, 2025 · Press Windows + R keys to access the Run terminal. I tried using the old passwords i had before and the new Feb 16, 2020 · I have a home network with 5 computers on it, I just got the My Cloud EX2 Ultra and I can access it on 2 of the 5 computers. Recently it has stopped being accessible form my home network and I can’t even connect to it on a browser to check it out. I bought a new Mycloud EX2 ultra, I can uploaded, download and see all my files easily from my mobile or tablet using the mycloud APP BUT I cannot do same when I am using my laptop. Jan 25, 2022 · As admin I cannot log in to activate cloud access Screenshot 2022-01-30 at 7. 6. I’m using Windows 10 Pro and I have the latest firmware. We have approximately 12-15 PCs on the network that have access to this NAS. Example: User: ut_web. I’m sure that even the DLS modem has to have a GUI. SSH login also works fine. ; Double click Administrative Templates. Mar 27, 2021 · Tour Start here for a quick overview of the site Help Center Detailed answers to any questions you might have Oct 4, 2023 · Next choose Windows credentials and click on Add a Windows credential. I usually get an… Jan 1, 2018 · When I double click on the MYCLOUDEX2ULTRA folder inside windows network folder, I get this Security windows asking for user name and password. I’ve tried rebooting both the Dec 14, 2017 · i need to move files between windows 10 computer so i have several NAS (WD type) but windows file explorer will not show them in the left side of the explorer window. 19. We set it up last week all working fine, with access by Win7 PC, (New) Win10 PC and phones etc. Cannot access my Apr 24, 2024 · Originally published at: Fix: Cannot Access WD My Cloud Account on Windows 10 WD My Cloud is one of the best cloud storage services out there, and since the service has so many users, there have been countless Windows 10 users complaining of not being able to access their WD My Cloud accounts ever since their upgrade to Windows 10. The problem may be related to security settings, SMB protocol, or guest access. Then, navigate to the following path: Computer Configuration -> Windows Settings -> Security Settings -> Local Policies -> Security Dec 9, 2020 · allow computers, Internet gateways, Wi-Fi access points, mobile devices, and My Cloud Home to find each other on the network. Double click Lanman Workstation. 0 votes Report a concern Ryan Timothy Guiles • Mar 2, 2018 · In our office we have a handful of windows PCs. View photoThis message has been automatically translated. Mar 28, 2023 · I use MyCloud for ages. Can anyone suggest anything to try? Dec 21, 2018 · Enter a username and password of the user with access to the share. Ive tried the 4 second and 40 second reset but the device will not reset or even restart! its will not even acknowledge I’ve tried to reset Nov 6, 2024 · Hi, I have a My Cloud Home running on software version 9. Why In Windows file browser I can’t access my files If connected from “WiFi router” ? but media playback applications for example kodi do that ? Sep 11, 2021 · I need to access my files when I’m not home to continue working on it. windows file explorer always now gets Windows cannot access MyCloud , same if i use IP address. 0-111 that refuses to connect on windows 11 This was working fine with windows 10 (albeit that I have to login every time I reboot the laptop), but due to all the MS messages and alerts, I’ve upgraded (doing a clean install rather than an update) of Windows 11 Now when I view available Network(s) in file explorer, my NAS shows Jun 1, 2024 · But trying to determine why on Server forces user name and password to access a share but can access on Windows without user name and password. but If I connect via a “wifi router” or “main internet router” and used any media playback applications for example kodi, I can access my files. Jan 11, 2025 · 3. It displays the message "Windows cannot access \\MYCLOUDEX2ULTRA". WD app on ipad gets access to all folders and files. Then, as suggested to me on here, I went further and mapped my MYCLOUDEX2ULTRA to a Network Drive. I have a WD MyCloudEx2 device connected through a switch. (in other words; the PC and the EX2 are not using the same subnet (192. Nov 8, 2018 · Hi I recently done a reinstall of windows 10 on my surface pro 3. I have access to the login page, but nothing happen when I enter the password. Jul 9, 2022 · Hi, I am running Win10 Home 21H2. Unfortunately, those two options really don’t allow my to control applications on the MyCloudEX2Ultra, the latter of which doesn’t allow me to change any of Nov 12, 2020 · Files and Folders Access Denied, Cannot be Changed or Deleted from a My Cloud OS 5 on Windows (Permission from Unix User\root Required) Changing or deleting a file of folder on a My Cloud OS 5 fails with Access Denied - Permission from Unix User\root Required. So I did a fresh install of windows and trying to get everything set up. Feb 10, 2022 · Hello folks, I’m having an issue with my ex2 ultra where I can access the files on LAN, browse plex etc but when i try to login to the dashboard, i get wrong username/password. Oct 4, 2023 · If WD My Cloud is not showing on the network on Windows 11, that can be a big problem, especially if you have your backup or other important files stored on it. Aug 9, 2020 · A user reports a problem with accessing their MyCloud EX2 Ultra NAS drive from Windows 10 File Explorer. Steps on how to change Share Cloud Access and indexing on My Cloud OS 5 for remote access. Aug 20, 2018 · Western Digital does not provide support for products used with vendor end of life operating systems. Both have working fine but now I cannot access the WD server and it’s doing my head in. I have mapped the drive to no avail and some Aug 4, 2024 · Hi all. It is connected direct to router via ether net. Jun 21, 2020 · Dear Team, I searched a lot before writing to you all but I tried every thing since 3 days with no solutions. 9 KB andrzejs78 February 10, 2023, 8:14am Feb 24, 2018 · I have just upgraded to Build 2004 of Windows 10 and have wholly lost my ability to view, copy or move any files to and from my MyCloud storage. I used the WD for my users as it is on 24/7. An independent advisor suggests a possible solution, but the user says it does not help. The log gives many errors like: Feb 2, 2025 · Accessing mycloudex2ultra on network. I made a reset (40 sec. Jun 2, 2024 · My Cloud Ex2 UltraI’ve spent some time troubleshooting, figured ask for thoughts. I would like to access the files exactly like I would do on my network. Double click Enable Insecure guest logons. IMPORTANT: Windows 11 and 10 DOES NOT allow access to a non-password protected network share (Public) without a Samba (SMB) password. rohxbiromxmirrbmlgoxkrnkctwuqsvkcqzaimxpsubdbmbtutjwcnawubzqsqwjioghrmjut